- Don't forget to approve the design proof that will be sent by email 2-3 business days after ordering.
- No accessory (bows, bow tie, etc) included. Shipping within Canada and embroidery included.
- Very easily washable.
We ship anywhere in Canada without additional fees.
All our orders are shipped with either Canada Post or Purolator. All orders ship FREE anywhere in Canada from the Ottawa region.
We ship select items outside of Canada. Check the item description to know where it can be shipped. Some fees apply to ship outside of Canada.
For now, the selected countries are: United States, France, Germany, United Kingdom, Ireland, Switzerland, Sweden, Belgium, Danmark, Lieschtenstein, Luxemburg, Monaco, Netherlands, Norway, Poland, Portugal, Slovenia, Slovakia and Spain.
If your parcel comes back to us because it was not picked up or because we had the wrong address, you will be asked to cover the fees of $10 to reship it.
We will send you by email a preview that MUST be approved before we proceed with the embroidery. It is generally sent within a few days after you placed your order.
You will have the time to check all information to ensure it is correct and if you like the design. Once approved, all changes will incur fees of 15$ or more. Shipping is on you if you need to ship the item back to us for a correction and 10$ will apply to get it shipped back to you.
Je recommande fortement Brodali pour toute personne qui veut offrir un cadeau personnalisé, hyper original et de très bonne qualité. Leur service est rapide et hors pair. Nancy chez Brodali répond très rapidement à toutes questions/modifications envoyé par courriel.
J'ai fais faire des toutous personnalisé à deux reprises et j'ai été très satisfait les deux fois.
The bear itself was beautiful! Everyone loved this sentiment in honouring our girls. They would have loved it also! Thank you!
I recently purchased an Angel bear for the loss of my daughters baby girl. She was thrilled with the bear and the children loved it too, to never forget their baby sister they can listen to the heartbeat 💓 whenever they press the button. Very pleased with the bear, the service and the amazing customer service. I will order from Brodali again in the future
Thanks again Nancy for everything
I bought and sent this item as a gift 10 days ago, and it has still not been received. The tracker says “in transit”. Why is it taking so long? The person I sent it to keeps checking her mailbox, which is far from her house, because she doesn’t want to miss the item.
Cet adorable toutou si doux est parfait en tous points. Merci et bravo pour le produit et pour le court délai de réception.